How to Join a Telehealth Appointment

Alma Telehealth is a HIPAA-compliant, secure video service built directly into the Alma portal so providers can schedule virtual sessions with their telehealth clients without ever leaving the Alma portal.

Joining a Telehealth Appointment

Join a telehealth session directly from your appointment confirmation email or appointment reminder email.

  1. Click Join session or use the link within the email.
  2. You will land on a welcome page where you can enable access to your camera and microphone, test your audio and video, and edit your name.
  3. Click Join Session to enter the session.
  4. You will enter a waiting room and your provider will be notified. They will admit you to the session when they are ready.

Enabling Camera and Microphone Access

You will be prompted to enable camera and microphone access at the start of your first Alma Telehealth session. Make sure to choose Allow from the pop-up window in your browser in order to be seen and heard during your session.

We recommend enabling camera and microphone access while in the waiting room. If you wait until your session starts, you may need to refresh your page and ask your provider to readmit you to the session after camera and microphone access have been enabled.

Chrome (Desktop)

On a Mac:

  1. Go to System Settings then Privacy & Security
  2. Choose Microphone and make sure Google Chrome is toggled On
  3. Return to Privacy & Security
  4. Choose Camera and make sure Google Chrome is toggled On

On a PC:

  1. Go to Start, then Settings, then Privacy
  2. Select Camera and Microphone from the available options within App Permissions on the left panel
  3. Under Allow desktop apps to access your (camera/microphone), turn the toggle On and check to see if Google Chrome is listed

In Chrome:

  1. Open Chrome
  2. At the top right, click the three vertical dots and select Settings
  3. Click Privacy and Security then Site settings
  4. Click on Camera and Microphone
  5. Make sure telehealth.helloalma.com is listed under Allowed to use your camera and Allowed to use your microphone

Chrome (iPhone)

  1. Open the Settings app
  2. Scroll down and tap Chrome
  3. Tap the switch next to Camera to allow Chrome access to your phone camera. The switch should be green.
  4. Tap the switch next to Microphone to allow Chrome access to your microphone. The switch should be green.

Chrome (Android)

  1. Open the Chrome app
  2. Tap More (three dots) to the right of the address bar
  3. Tap Settings
  4. Tap Site Settings
  5. Tap Microphone - tap the switch to turn on the permission
  6. Tap Camera - tap the switch to turn on the permission

Safari (Desktop)

  1. Open Safari
  2. Go Settings then Websites
  3. For both the Camera and the Microphone: If telehealth.helloalma.com has Deny or Ask next to it, change it to Allow from the dropdown menu on the right

Safari (iPhone)

  1. Open the Settings app
  2. Scroll down and tap Safari
  3. Scroll down to the Settings for Websites section
  4. Tap Camera → Tap Allow
  5. Go back and tap Microphone → Tap Allow

Firefox (Desktop)

On a Mac:

  1. Go to System Settings then Privacy & Security
  2. Choose Camera and Microphone from the list of available options and make sure the toggle to the right of Firefox is On

On a PC:

  1. Navigate to Start then Settings then Privacy
  2. Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone)
  3. Under Choose which apps can access your (camera/microphone), toggle Firefox On

In Firefox:

  1. Click the three vertical dots
  2. Choose Settings then Privacy & Security
  3. Scroll down to the Permissions section
  4. Click Settings beside Camera and Microphone
  5. If telehealth.helloalma.com has Block next to it, change it to Allow from the dropdown menu

Firefox (iPhone)

  1. Open the Settings app
  2. Scroll down and tap Firefox
  3. Tap the switch next to Camera to allow Firefox access to your phone camera. The switch should be green.
  4. Tap the switch next to Microphone to allow Firefox access to your microphone. The switch should be green.

Firefox (Android)

  1. Open the Settings app
  2. Tap Apps
  3. Scroll down and tap Firefox
  4. Tap Permissions
  5. Tap Camera → Tap Allow only while using the app
  6. Go back and tap Microphone → Tap Allow only while using the app

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