Overview
You can cancel appointments directly through the Alma Client Portal or by using the link in your appointment emails.
| Note: The Alma Client Portal is not currently available to all clients. Your provider needs to invite you before you can create an account. Once they do, you will receive an email invitation. |
Request to Cancel Through the Client Portal
- Log in to your Alma Client Portal.
- Go to Appointments.
- Select the appointment you want to cancel.
- Select Request to cancel.
- A Secure Message window will open. Write a short message to your provider asking to cancel the appointment.
- Select Send. Your provider will receive your request and will confirm the cancellation.
Request to Cancel From Your Appointment Emails
If you have a Client Portal account, your appointment emails include a Request to Cancel appointment link. Selecting this link sends a request to your provider through Secure Messaging, where you confirm the request. Because your provider’s cancellation policy still applies, request cancellation at least 24 hours in advance when possible.
What Happens After You Cancel
Your provider reviews your message and applies their cancellation policy. If your provider charges a late-cancellation fee, it will still apply.
To reschedule, use the Reschedule option in your appointment email or in the Client Portal. Depending on your provider’s settings, you can either reschedule directly on their calendar or send a request to reschedule.
Frequently Asked Questions (FAQs)
Can I reschedule instead of canceling?
Yes. You can reschedule an appointment from your appointment emails or in the Client Portal. Depending on your provider’s settings, you can either reschedule directly on their calendar or send a request to reschedule.
Will I be charged if I cancel?
Your provider sets their own cancellation policy. Fees may apply if you cancel too close to your appointment.