What Are EAPs?
Employee Assistance Programs (EAPs) are wellness benefits separate from a person's primary health insurance plan. They offer confidential short-term mental health support for employees and their families. EAPs help with everything from anxiety and depression to everyday stressors like caregiving and work-life balance.
Alma's EAP Network
Alma partners with leading EAP providers to expand access to quality mental health care:
- Aetna Resources for Living EAP
- Cigna Confide Enhanced EAP
- Optum Live & Work Well Employee Assistance Program
- Optum Emotional Wellbeing Solutions Premium EAP
Program Requirements & Eligibility
General Provider Requirements
All EAP programs require providers to be:
- MA-level or Ph.D.-level practitioners
- Currently credentialed with the corresponding insurance network through Alma's platform
Note: EAPs are not currently available to MDs or NPs.
Service Commitments
Providers participating in EAP programs agree to:
Response Time Requirements:
- Respond within 24 hours to EAP consultation requests
No-Cost Services:
- No consultation fees for initial EAP client consultations
- No cancellation fees for EAP client appointments
Assessment Requirements:
- Automated assessments - Allow Alma to send PHQ-9 and GAD-7 assessments to certain EAP clients before first sessions and during treatment
Benefits for Providers
Practice Growth Opportunities
- Access motivated clients seeking immediate mental health support
- Competitive reimbursement - Optum EAP rates match regular insurance rates; other programs offer EAP-specific rates
- Transition opportunities - clients can continue care using regular insurance after EAP benefits are exhausted
Streamlined Process
- Integrated billing through Alma's platform
- Same EHR and assessment tools you already use
- Regular payment schedule (2 weeks after claim submission)
Benefits for Clients
No-Cost Mental Health Support
- Zero out-of-pocket costs - no copays, coinsurance, or deductibles
- Immediate access to care without insurance authorization delays
- Confidential services with no employer access to medical information
Getting Started
Interested in learning more about EAP opportunities? Contact our team to discuss:
- Current program availability in your area
- Specific enrollment processes
- Rate information for your credentials and location
Disclaimer: Program requirements, availability, and terms are subject to change. Specific eligibility criteria, rates, and operational details will be confirmed during the enrollment process. Assessment and data sharing policies vary by program - full details provided upon enrollment.