Contact Alma Support through the Provider Support Hub or the Support Center, depending on your role. Follow the steps below to reach the right team fast.
Contact Support as a Provider
- Log in to the Alma Portal.
- Select Explore in the upper right corner.
- Select Support Center to open the Provider Support Hub.
- Select + New Request on the main page.
- Follow the prompts to submit your request.
Contact Support as a Client or Non-Provider
- Go to the Alma Support Center.
- Select Help in the bottom right corner of the page.
- Start a conversation and follow the prompts.
What Happens After You Submit a Request
- Alma's guided support asks a few questions about why you are reaching out.
- It answers common questions right away when it can.
- If you need a teammate, it connects you with the right team and shares your request details, so you do not have to repeat yourself.
| Note: If you already have an open request, wait for a response instead of submitting a new one about the same issue. This gets you a faster resolution. See: Tracking Your Support Requests. |
FAQs
How do I contact Alma Support as a provider?
Log in to the Alma Portal, select Explore, then select Support Center to submit a new request.
How do I contact Alma Support as a client?
Go to the Alma Support Center and select Help in the bottom right corner to start a conversation.
How long does it take to hear back from Alma Support?
Response times vary by request type. Alma triages urgent requests for faster resolution. Avoid submitting a new request about the same issue, since this can slow down your response.
What if I already submitted a request?
Check its status instead of submitting a new one. See: Tracking Your Support Requests.