When you need our help, Alma’s support experience is designed to guide your request to the right team with the right context, so we can help you as quickly and effectively as possible. To support this, Alma will now handle all support requests through the Help button on the bottom right of the page.
| Note: Alma will no longer handle support requests through the support@helloalma.com inbox. Use the support options below to contact Alma Support. |
How to Get Support
Providers
- Log in to the Alma Portal
- Select Help in the bottom-right corner of the page
- Start a conversation and follow the prompts
Everyone Else
- Go to the Alma Support Center
- Select Help in the bottom-right corner of the page
- Start a conversation and follow the prompts
What to Expect When You Reach Out
Our guided support experience will ask you a few questions about why you're reaching out to us and what kind of help you're looking for. It will provide relevant information on the topic you're writing about and offer a pathway to answers by either offering more information in real-time or by connecting you with an Alma team member.
For you, this means:
- immediate answers to common questions
- connection to our team with contextual information about your request, so we can provide the right support
| Note: For the fastest resolution, we recommend waiting for a response on an existing request rather than submitting multiple requests about the same issue. To follow up on an existing request, see: Getting in Touch with Alma’s Support Team. |
Our Approach to Support
We’re streamlining our service to you so that we can:
- direct your request to the right team from the start
- collect key details upfront to reduce back-and-forth
- triage urgent requests for immediate resolution
- escalate issues efficiently when additional support is needed
We’re here to make sure you get support that is safe, secure, and personalized. As we evolve our support experience, our goal remains the same: getting you the help you need, right when you need it.