Use this article if you're having trouble logging into or accessing the Alma Client Portal. Find troubleshooting steps for common login and account access issues.
| Note: The Alma Client Portal is not available to all clients at this time. You will receive an email invitation once you are eligible to create an account. |
Reset Your Password
The fastest way to reset your password is to use the Password Reset link.
If that link doesn't work:
- Make sure you're logged out of your account.
- Go to the login page and select Forgot Password.
- Enter your username or email. Alma sends a reset link and instructions.
- Select Change Password to create a new one.
If you never received the reset email:
- Check your spam or junk folder.
- Confirm you entered the correct email address.
Trouble Logging In?
Frequently Asked Questions (FAQ’s)
I don't have an account yet, but I see a therapist through Alma. How do I log in?
You can't create a Client Portal account on your own. Your provider has to send you an invite. Ask them directly to send one.
I can't find my sign-in link. Where is it?
Look in your inbox for an email titled Alma Client Portal. It has your sign-in link. Once you find it, bookmark the login page so it's easy to find next time.
Still Need Help?
If you still cannot access your account, click the Help button in the bottom-right corner of the page to contact Alma Support.