Use this article if you're having trouble logging into or accessing the Alma Client Portal. Find troubleshooting steps for common login and account access issues.
| Note: The Alma Client Portal is not available to all clients at this time. You will receive an email invitation once you are eligible to create an account. |
Manage Your Account
Reset Your Password
If you forgot your password:
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Direct Reset Link (Recommended)
- The fastest way to reset your password is to use the Password Reset link.
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Manual Reset
- Make sure you are logged out of your account.
- Access the login page and click Forgot Password.
- Enter your username/email as instructed to receive an email from Alma with a password reset link and further reset instructions.
- Click Change password to create a new password for your Client Portal login.
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If You Did Not Receive the Login Email
- Check your spam or junk folder.
- Confirm that you entered the correct email address.
Frequently Asked Questions (FAQ’s)
I do not have an account yet, but I see a therapist through Alma. How do I log in?
If your provider uses Alma for billing but you have never received a Client Portal invite, you cannot create an account on your own. Reach out to your provider directly, ask them to send you a Client Portal invitation to activate your account.
I cannot find the sign-in link. Where is it?
If you have access to the client portal, you will get an invitation email with a link to log in. Search your inbox for Alma Client Portal, or bookmark the login page for easy access going forward.
Still Need Help?
If you still cannot access your account, click the Help button in the bottom-right corner of the page to contact Alma Support.