Use this article to update or remove your saved Autopay payment method.
Update Your Payment Method
You can update your saved payment method in either of the following ways.
Option 1: From the Alma Client Portal
- Log in to the Alma Client Portal.
- Select Billing from the left navigation menu.
- Select Edit next to your saved payment method.
- Enter your new payment information and save your changes.
Option 2: From an Alma Email
- Open an Alma invoice receipt or your Autopay confirmation email.
- Select the Update your card link.
- Enter your new payment information and save your changes.
If you can't find the email, search your inbox for "Your receipt from Alma."
Remove Your Payment Method
If Autopay is enabled, you must add a new payment method before removing your existing one.
If you no longer pay for sessions through insurance and want to stop using Autopay, work with your provider to remove your insurance information.
If you continue to need assistance unenrolling from Autopay, contact Alma by selecting the Help button in the bottom-right corner of the Support Center.
| Note: If you pay for sessions out of pocket, keeping a payment method on file is recommended but not required. You can remove your payment method at any time. |
Outstanding Invoices
Updating or enrolling in Autopay does not automatically pay outstanding invoices.
Outstanding invoices may include invoices:
- Created before you enrolled in Autopay.
- That couldn't be processed because your payment was declined.
You must pay these invoices separately.
To view and pay outstanding invoices, open your most recent invoice email from Alma and select Pay Invoice.