How to Apply Your EAP Benefits to an Alma Session

Each EAP program has its own process for applying your benefits to a session with an Alma provider. Find your program below.

Optum Live & Work Well EAP

Client portal: www.liveandworkwell.com
Find your EAP authorization code, benefit dates, and number of covered sessions on the Live & Work Well website.
Your provider enters your EAP details on your behalf. See: Optum Live & Work Well EAP instructions.

Optum Emotional Wellbeing Solutions Premium EAP

Client portal: www.liveandworkwell.com
Book a consultation with an Alma provider directly through Optum's website.
Optum automatically transfers your EAP details to Alma's platform as part of the consultation process — you do not need to verify anything further. See: Optum Emotional Wellbeing Solutions Premium EAP instructions.

Cigna Confide Enhanced EAP

Client portal: MyCigna.com
Reserve a consultation with an Alma provider directly through Cigna's website.
Cigna automatically transfers your EAP details to Alma's platform as part of the consultation process, no further steps required. See: Cigna Confide Enhanced EAP instructions.

Aetna Resources for Living EAP

Client portal: aetna.com/medicare/live-well/resources-for-living.html
Request a consultation with an Alma provider by contacting Aetna. Connect with your employer or their HR department for contact information specific to your EAP plan.
Aetna automatically transfers your EAP details to Alma's platform as part of the consultation process, no further steps required. See: Aetna Resources for Living EAP instructions.

FAQs

What do I need before I can apply my EAP benefits to a session?

You need your EAP authorization code, your number of eligible sessions, and your benefit effective dates. Contact your EAP program directly to confirm these details.

Does my provider need to do anything to apply my EAP benefits?

It depends on your program. For Optum Live & Work Well, your provider enters your EAP details on your behalf. For Optum Premium, Cigna, and Aetna, your program automatically transfers your details to Alma once you book your consultation.