Membership Cancellation and Pause Requests

How do I cancel my Alma membership?

To cancel your Alma membership, you can fill out this form by the 20th of the month prior to the month when your membership is scheduled to renew. For example:

  • For a monthly plan due to renew May 1st, you would need to cancel by April 20th to avoid May membership dues.
    • A cancellation request made on April 14th would be effective May 1st
    • A cancellation request made on April 28th would be effective June 1st
  • For a full calendar of 2023 membership dues, you can review: 2024 Alma membership dues schedule

After submitting the request form, you will receive a confirmation email within 48 hours of the request processing to confirm your membership change.

Please note: Alma cannot provide refunds for annual plans canceled prior to the renewal date, as stated in our Membership Terms and Conditions

For more information on how to prepare for your membership ending, check out our article: Offboarding at Alma.

Can I pause my membership if I need to?

You can put your membership on pause, according to the following guidelines:

  • To pause, please submit this request form by the 20th of the month prior to the first day of the requested pause. 
  • Pauses can go for a minimum of 1 month to a maximum of 3 months per calendar year.
  • Pauses must start on the first day of the month
  • Pauses cannot be requested retroactively; they have to be arranged in advance.  

You will not be invoiced membership dues for the month(s) that your membership is on pause. Membership dues will resume charging automatically upon the end of the pause period.

If you paid annual membership dues up front, you will have your membership extended by the number of paused months you've received. So, for example, if your annual renewal was set for September 1st and you go on pause for 2 months, your next annual membership dues will be charged on November 1st. 

While your membership is on pause, you will not have access to the following membership benefits:

  • The Alma portal
  • Alma’s HIPAA-compliant Zoom account
  • The Community Hub
  • The Education Center
  • Alma’s public directory for client consultation requests
  • Programming and events

What if I go on pause and then choose to cancel my membership?

If you choose to cancel membership during the pause period, written notification must be issued at least 30 days before the end of the pause period. Otherwise, you will be charged a final month of membership upon the end of your pause.

 

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