How do I cancel my Alma membership?
To cancel your Alma membership, you can fill out this form by the 20th of the month prior to the month when your membership is scheduled to renew. For example:
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For a monthly plan due to renew May 1, you would need to cancel by April 20 to avoid May membership dues.
- A cancellation request made on April 14 would be effective May 1
- A cancellation request made on April 28 would be effective June 1
- For a full calendar of 2025 membership dues, you can review: 2025 Alma membership dues schedule.
After submitting the request form, you will receive a confirmation email within 48 hours of the request processing to confirm your membership change.
Please note: Alma cannot provide refunds for annual plans canceled prior to the renewal date, as stated in our Membership Terms and Conditions.
For more information on how to prepare for your membership ending, check out our article: Offboarding at Alma.
Can I pause my membership if I need to?
You can put your membership on pause, according to the following guidelines:
- To pause, please submit this request form by the 20th of the month prior to the first day of the requested pause.
- Pauses can go for a minimum of 1 month to a maximum of 3 months per calendar year.
- Pauses must start on the first day of the month
- Pauses cannot be requested retroactively; they have to be arranged in advance.
You will not be invoiced membership dues for the month(s) that your membership is on pause. Membership dues will resume charging automatically upon the end of the pause period.
If you paid annual membership dues up front, you will have your membership extended by the number of paused months you've received. So, for example, if your annual renewal was set for September 1 and you go on pause for 2 months, your next annual membership dues will be charged on November 1st.
While your membership is on pause, you will not have access to the following membership benefits:
- The Alma portal
- The Community Hub
- The Education Center
- Alma’s public directory for client consultation requests
- Programming and events
What if I go on pause and then choose to cancel my membership?
If you choose to cancel membership during the pause period, written notification must be issued by the 20th of the month before the end of the pause period. Otherwise, you will be charged a final month of membership upon the end of your pause. For example, if your pause period ends in March, and you would like to cancel your membership, you must notify Alma by February 20.
What happens if I pause my membership, but choose to return earlier than my planned return date?
If you choose to unpause earlier, you will be charged for the entire month during which you decide to unpause.
For example,
- If you pause your membership between February 1 - April 1, but reach out on March 15 to resume your membership, you will be charged for the entire month of March.
- If you pause your membership between February 1 - May 1, but reach out March 15 to resume your membership beginning April 15, you will be charged for the month of April with your membership restarting on April 1.
To unpause your membership, please use the chat in the bottom right corner of the Support Center to confirm the date of your return.