Requesting Changes to Your Alma Membership

At Alma, we strive to provide clarity and transparency regarding membership changes. Please review the key points of our membership policy below.

How to Request Changes to Your Alma Membership

To request a membership change, please submit the form below by the 20th of the month before your renewal date.

If you’re considering canceling your membership, please ensure you are logged into the Alma Portal, click the Help button in the bottom right corner of the Support Center and let our AI assistant know you’d like to cancel. You’ll then be connected with a member of our Support team within one business day.

For example:

For a monthly plan due to renew May 1, you would need to pause by April 20 to avoid May membership dues.
- A pause request made on April 14 would be effective May 1
- A pause request made on April 28 would be effective June 1
For the full calendar view of membership dues, see: Alma's Membership dues and Payment Policy.

For multiple membership changes (e.g., pausing and changing to an annual membership), submit one combined request with clear details.

Note: Alma cannot provide refunds for annual plans canceled prior to the renewal date, as stated in our Membership Terms and Conditions.

For more information on how to prepare for your membership ending, check out our article: Offboarding at Alma.

Membership Request Form

Please fill out this form to process your upgrade/downgrade, pause, unpause, or void request.

Note: Requests received after the 20th of the month will take effect on the 1st day of the second calendar month following your request (e.g. a request submitted on March 25th means you will be billed for April, and your cancellation will take effect on May 1st).

First and Last Name *

Email Address *

Please use the current email address associated with your Alma account.

What is your request? *

If you're considering canceling your membership, click the Help button in the bottom right corner of the Support Center and let our AI assistant know you'd like to cancel. You'll then be connected with a member of our Support team within one business day.

Upgrade / Downgrade

Are you requesting to Upgrade (Annual) or Downgrade (Monthly)?

Annual: $1140/yr ($95/mo) | Monthly: $125/mo ($1500/yr)

Pause Membership

When would you like to Pause? (Select Start Date) *

Selects the 1st of the month.

How long do you need to pause? *

Reason for pausing: *

Cancel Membership

When would you like your membership to end? This will be effective on the 1st of the month you select. *

If the month you are requesting isn't available in the drop-down, it is because the due date to request a cancellation has passed. Please see our membership policies support center article for more information, and reference the policies detailed in your membership agreement.

Are you using another service to manage your practice? *

Please note that the response to this question has no bearing on your request. It's beneficial for us to understand which services our members find helpful so that we can learn from others in the mental health space.
(choose as many as you’d like)

We love feedback, and would appreciate hearing from you on how we can improve. Please indicate your main reason for canceling your Alma membership. *

If you have multiple reasons for canceling, please select the option that best represents your primary reason for canceling.

Please specify: *

Which features? *

How can we improve consult requests? *

(choose as many as apply)

Increase quantity Improve quality (better match)

Are you currently receiving higher rates? *

Which insurance payers? *

How can we improve the member experience? *

Tell us a bit more about how we can improve the member experience? *

What was the career decision? *

Anything else you'd like to share?

Unpause Membership

Is your membership currently paused?

When would you like to Unpause?

Void Request

This option should only be selected if you have submitted a membership change request within this current month that you would like to change.

If you need to change a processed request from last month or have any further clarifying questions, you can get in touch with a member of our team by using the Help icon on the bottom right of this page.

For more information on our membership dues and payment schedule, please review this article.

Please describe which request you want to void and why:

Unpaid Invoices

If your membership invoices remain unpaid for 60 consecutive days, Alma will cancel your subscription.
If your membership is terminated due to unpaid invoices, please reach out to Alma Support to discuss the steps needed for membership reactivation. Please note that after your membership is terminated, you may need to be re-credentialed through Alma’s Insurance company which typically takes 45-60 days after all credentialing materials are received.

Need Assistance?

If you have any questions or require help with your cancellation, please contact Alma Support via our Support Center.

FAQs: Common Provider Questions on Membership Lifecycle

Can I pause my membership if I need to?

You can put your membership on pause, according to the following guidelines:

To pause, please submit the form above by the 20th of the month prior to the first day of the requested pause.
Pauses can go for a minimum of 1 month to a maximum of 3 months per calendar year.
Pauses must start on the first day of the month
Pauses cannot be requested retroactively; they have to be arranged in advance.

You will not be invoiced membership dues for the month(s) that your membership is on pause. Membership dues will resume charging automatically upon the end of the pause period.

If you paid annual membership dues up front, you will have your membership extended by the number of paused months you've received. So, for example, if your annual renewal was set for September 1 and you go on pause for 2 months, your next annual membership dues will be charged on November 1st.

While your membership is on pause, you will not have access to the following membership benefits:

The Alma Portal
The Community Hub
The Education Center
Alma’s public directory for client consultation requests
Programming and events

What if I go on pause and then choose to cancel my membership?

If you choose to cancel membership during the pause period, please contact us by clicking the Help button in the bottom right-hand corner of the Support Center. You will be connected with a member of our Support team. Otherwise, you will be charged a final month of membership upon the end of your pause. For example, if your pause period ends in March, and you would like to cancel your membership, you must notify Alma before February 20.

What happens if I pause my membership, but choose to return earlier than my planned return date?

If you choose to unpause earlier, you will be charged for the entire month during which you decide to unpause.

For example,

If you pause your membership between February 1 - April 1, but reach out on March 15 to resume your membership, you will be charged for the entire month of March.
If you pause your membership between February 1 - May 1, but reach out March 15 to resume your membership beginning April 15, you will be charged for the month of April with your membership restarting on April 1.

To unpause your membership, please submit the form above to confirm the date of your return.

How can I change my Alma membership subscription?

Switching to an annual subscription

To change your membership to an annual subscription, you can fill out the form above by the 20th of the month so we can process this change for the next invoicing cycle (the 1st of the following month). You can find the invoicing cycle dates here.

The annual membership is $1,140 plus sales tax for the year, which breaks down to about $95/month.

Switching to a monthly subscription

To change your membership to a monthly subscription, you can fill out the form above. Your membership billing update will take effect on your next renewal date.

For example, if your annual Alma membership began May 1 and you submit a request to change your membership to monthly on December 1, your new monthly membership will take effect on May 1 the following year.

Please note: We do not offer a refund for the annual membership unless you request to change your membership within 30 days of your initial start date or within 30 days of your renewal date. You can find the invoicing cycle dates here.

The monthly membership is $125/month plus sales tax, or $1,500 annually.

What happens if I request a membership change after the cutoff date?

Requests after the 20th of the month are processed for the following month. For example, if we receive a request to cancel your membership on May 23rd, this will be processed for July 1st.

How long does it take to process refunds?

A refund may be issued if a membership change is processed after you are invoiced. For example, if you change your membership to the monthly membership option at the end of your annual billing cycle, you may need to receive a refund of your annual membership dues and be issued a new invoice for your monthly membership dues. When this occurs, refunds are typically processed within 10–15 business days, depending on your bank. We cannot expedite this process.

What if I submitted a membership change request by mistake?

There is no need to submit multiple requests if you make a mistake. Please contact Alma Support as soon as possible with any adjustments to your request and we will respond within 1-3 business days.

How can I restart my Alma membership if I no longer have an active one?

If you're a former Alma member interested in restarting your Alma membership, please reach out to our Community Growth team to set up a time to discuss next steps: membership@helloalma.com.