Request Changes to Your Alma Membership

Submit membership change requests by the 20th of the month before your renewal date. Select a topic below for specific steps.

Submit Your Request

Fill out the Membership Request Form below to process your upgrade, downgrade, pause, unpause, or void request.
Enter your current name and the email address associated with your Alma account.
If you have more than one change (for example, pausing and switching to annual), submit one combined request with clear details.

For membership cancellation requests, do not use the Membership Request Form. Instead, please reach out to our support team directly by logging into the Alma Portal and submitting a request via the Provider Support Hub. Our team will follow up within 1 business day. See How to Cancel or Restart Your Alma Membership for more information.

Note: Alma processes requests received after the 20th of the month effective the 1st day of the second calendar month following your request. For example, if you submit a request on March 25, Alma bills you for April and your change takes effect May 1.

Choose Your Topic

Membership Request Form

Please fill out this form to process your upgrade/downgrade, pause, unpause, or void request.

Note: Requests received after the 20th of the month will take effect on the 1st day of the second calendar month following your request (e.g. a request submitted on March 25th means you will be billed for April, and your cancellation will take effect on May 1st).

First and Last Name *

Email Address *

Please use the current email address associated with your Alma account.

What is your request? *

If you're considering canceling your membership, click the Help button in the bottom right corner of the Support Center and let our AI assistant know you'd like to cancel. You'll then be connected with a member of our Support team within one business day.

Upgrade / Downgrade

Are you requesting to Upgrade (Annual) or Downgrade (Monthly)?

Annual: $1140/yr ($95/mo) | Monthly: $125/mo ($1500/yr)

Pause Membership

When would you like to Pause? (Select Start Date) *

Selects the 1st of the month.

How long do you need to pause? *

Reason for pausing: *

Cancel Membership

When would you like your membership to end? This will be effective on the 1st of the month you select. *

If the month you are requesting isn't available in the drop-down, it is because the due date to request a cancellation has passed. Please see our membership policies support center article for more information, and reference the policies detailed in your membership agreement.

Are you using another service to manage your practice? *

Please note that the response to this question has no bearing on your request. It's beneficial for us to understand which services our members find helpful so that we can learn from others in the mental health space.
(choose as many as you’d like)

We love feedback, and would appreciate hearing from you on how we can improve. Please indicate your main reason for canceling your Alma membership. *

If you have multiple reasons for canceling, please select the option that best represents your primary reason for canceling.

Please specify: *

Which features? *

How can we improve consult requests? *

(choose as many as apply)

Increase quantity Improve quality (better match)

Are you currently receiving higher rates? *

Which insurance payers? *

How can we improve the member experience? *

Tell us a bit more about how we can improve the member experience? *

What was the career decision? *

Anything else you'd like to share?

Unpause Membership

Is your membership currently paused?

When would you like to Unpause?

Void Request

This option should only be selected if you have submitted a membership change request within this current month that you would like to change.

If you need to change a processed request from last month or have any further clarifying questions, you can get in touch with a member of our team by using the Help icon on the bottom right of this page.

For more information on our membership dues and payment schedule, please review this article.

Please describe which request you want to void and why:

Frequently Asked Questions

What if I submitted a membership change request by mistake?

Contact Alma Support as soon as possible with your adjustment. You do not need to submit multiple requests. Alma responds within 1–3 business days.

When does my membership change take effect?

Alma processes requests submitted by the 20th of the month for your next renewal date. Alma processes requests submitted after the 20th for the 1st of the second calendar month following your request.