Enroll in Autopay

Autopay is a simple way to manage your payments for therapy sessions. Use this article to learn how to enroll in Autopay. 

To Enroll in Autopay

If you use insurance to pay for your sessions, you'll be required to add a valid payment method and enroll in Autopay during intake. State law exempts clients in Connecticut from this requirement.

Option 1: Enroll via the Client Portal

1. Navigate to the Tasks to Complete list on the Alma Client Portal homepage.
2. Select Complete next to Autopay Enrollment.
3. Add your payment method.
4. Select Enroll.

Option 2: Enroll via Email

1. Open your welcome email or unpaid invoice email.
2. Select the Enroll in Autopay button.
3. Confirm your identity by entering your phone number.
4. Add your payment method.
5. Select  Enroll.

Option 3: Enroll When Paying an Invoice

1. Open an unpaid invoice email from Alma.
2. Select Pay Invoice.
3. Confirm your identity by entering your phone number.
4. Add your payment method.
5. Before selecting Pay, select the Enroll in Autopay checkbox.
6. Select Pay to complete your payment and enroll in Autopay.

You'll receive a confirmation email, and your provider will be notified that you've enrolled in Autopay.

What Happens After You Enroll in Autopay?

After you enroll in Autopay:

• Your saved payment method will automatically be charged for future invoices, typically within 24 hours after your provider submits an invoice.
• You'll receive an email receipt after each payment, including a downloadable copy for your records.
• If the amount you owe changes after your insurance company processes a claim, Alma will email you at least 10 days before charging the updated amount to your saved payment method.
• You and your provider will receive a confirmation email whenever you enroll in Autopay or update your saved payment method.

Frequently Asked Questions (FAQ's)

Why do I need to enroll into Autopay?

If you're using insurance to pay for your sessions, Alma requires you to enroll in Autopay and add a valid payment method. This helps ensure your provider is paid promptly once a session has been submitted.

You won't be charged when you enroll. Your payment method is only charged after your provider submits a claim for a session or if you're charged a cancellation fee, if applicable.

You don't need to enroll in Autopay before your insurance benefits are verified. After you receive your completed Eligibility Check and decide to move forward with care, you can enroll at any time before your first billable session.

What payment methods can I use with Autopay?

You can use the following payment methods:

• Credit Card or Debit Card (E.g: Mastercard, Visa, American Express, Discover)
• FSA, HSA, and HRA cards.

You cannot use foreign cards for autopay at this time.

To update an existing payment method, see Update or Remove Your Payment Method. 

Do I need to enroll in Autopay if I pay out of pocket or have a $0 copay?

If you pay out of pocket, you do not need to enroll. If you use insurance, you must have a payment method on file even if your copay is $0.

What happens if my card fails or expires?

Alma will notify you by email to update your card. If you do not update your card, your provider may choose to delay or cancel care to avoid unpaid charges.

If I’m seeking care via an Employee Assistance Program (EAP), do I need to enroll in Autopay?

No. If your sessions are covered through an Employee Assistance Program (EAP), you don't need to enroll in Autopay or save a payment method while you're using your EAP benefits.

If you continue care after your EAP benefits end, you'll need to add a valid payment method and enroll in Autopay before your first billable session.