New to Using Insurance with Alma? Start Here

Welcome to Alma! 

If you're using insurance to pay for therapy, it's helpful to understand how the process works before your first session. This article will help you understand how insurance works at Alma and where to find answers to common questions.

Alma works with your insurance company to:

• Verify your insurance benefits.
• Estimate what you'll pay for sessions.
• Submit claims to your insurance company.
• Bill you based on your insurance company's final claim decision.

Your insurance company, not Alma, makes the final decision about your coverage and what you owe after each claim is processed. Because of this, your final session cost may be different from your initial estimate.

Where Are You in Your Care Journey?

Use the resources below to find the information you need based on where you are in your care journey:

I'm Looking For a Provider

• Use the Alma Directory to Find a Provider.

I Want to Know if My Insurance Is Accepted

• Alma’s Participating Insurance Plans
• Can I Use My Insurance Plan at Alma?

I Want to Understand What I'll Pay

Learn how your insurance determines your session cost.

• How Billing Works at Alma 
• How Your Deductible, Copay & Co-Insurance Affect Your In-Network Cost
• View Your Estimated Session Cost
• Use The Cost Estimator Tool

I Need to Add or Update My Insurance

• Add Your Insurance Information to the Alma Client Portal
• Update Your Insurance Information

What is the Alma Client Portal? 

• The Client Portal

I Received an Invoice or Have Billing Questions

• View and Pay Your Alma Invoice

• Why Was I Charged More Than Expected?
• How Alma Verifies Your Insurance Benefits and Estimates Your Cost

I Want to Use My FSA, HSA, HRA, or EAP Benefits

• Use FSA, HSA, or HRA Funds to Pay for Alma Sessions
• Use your EAP Benefits with Alma

Still Need Help?

If you can't find the answer you're looking for, contact Alma Support by selecting Help in the bottom right corner of the page.