Client Resources

• New to Using Insurance with Alma? Start Here
• Can I Use My Insurance Plan at Alma?
• Resolving a Coordination of Benefits (COB) Issue
• Update Your Insurance Information in the Alma Client Portal
• Alma’s Participating Insurance Plans
• Why Alma Doesn’t Participate with your Insurance Plan

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• Direct Appointment Booking
• Using the Alma Directory to Find a Provider
• Using Alma’s Cost Estimator Tool
• A Guide to Consultation Requests (CR)
• Finding the Right Fit - Tips for Consultation Calls
• How To End Care With Your Provider

• Telehealth Troubleshooting
• Alma Telehealth FAQ's
• Troubleshoot The Alma Client Portal
• View Your Cost Estimate in The Alma Client Portal
• How to Join a Telehealth Appointment
• The Client Portal

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• Understand Your Explanation of Benefits (EOB)
• Find and Use Your Superbill
• Update or Remove Your Payment Method
• Why Was I Charged More Than Expected?
• Why Was I Charged a Cancellation or No-Show Fee?
• Request a Review of Your Insurance Eligibility or Cost Estimate

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• Employee Assistance Program (EAP) Benefits Through Alma
• Optum's Premium EAP, Emotional Wellbeing Solutions: Client FAQs
• What You Need for Your First EAP Visit
• Using EAP Benefits at Alma
• Continuing Care Beyond Your EAP Benefits

• Understanding Out-Of-Network Care at Alma
• How to Pay for Therapy Without Insurance Coverage

• General Mental Health Resources
• National Crisis Resources
• Teen Resources
• Arizona Crisis Resources
• Connecticut Crisis Resources
• Delaware Crisis Resources

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• Schedule or Reschedule an Appointment with Your Provider
• Message Your Provider in the Alma Portal
• Glossary: Alma and Insurance Terminology
• Reporting an Alma Integrity Standards Violation
• What is a Psychological Test / Evaluation (and Do I Need One)?