Client Resources

• Confirming Your Insurance for 2025
• Alma's Participating Insurance Plans
• Understanding Your In-Network Coverage
• How Does Alma Conduct Eligibility Checks?
• Why your health plan may be marked ineligible
• FSAs, HSAs, and HRAs

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• Using the Alma Directory to Find a Provider
• Using Alma’s Cost Estimator Tool
• What to Expect After You Request a Consultation
• Finding the Right Fit - Tips for Consultation Calls

• Alma Telehealth FAQs
• The Client Portal
• Alma Client Waiver
• Contacting Your Insurance Carrier
• What to Expect from Your Intake Paperwork
• Adding Your Insurance Details to the Alma Portal

• How Alma Processes Claims
• Paying Your Invoices: Acceptable Forms of Payment
• Autopay
• Why Some Insurance Claims Get Denied
• Payment Plans
• Claims Processing Delays

• Optum's Premium EAP, Emotional Wellbeing Solutions: Client FAQs
• What You Need for Your First EAP Visit
• Using EAP Benefits at Alma
• Continuing Care Beyond Your EAP Benefits

• Understanding Out-of-Network Insurance
• How to Pay for Therapy Without Insurance Coverage

• General Mental Health Resources
• National Crisis Resources
• Teen Resources
• Arizona Crisis Resources
• Connecticut Crisis Resources
• Delaware Crisis Resources

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• Reporting an Alma Integrity Standards Violation
• What is a Psychological Test / Evaluation (and Do I Need One)?