Client Resources

• Can I Use My Insurance Plan at Alma?
• Update Your Insurance Information in the Alma Client Portal
• Alma’s Participating Insurance Plans
• Why Alma Doesn’t Participate with your Insurance Plan
• Understand Your In-Network Coverage
• How Alma Verifies Your Insurance Benefits and Estimates Your Cost

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• Direct Appointment Booking
• Using the Alma Directory to Find a Provider
• Using Alma’s Cost Estimator Tool
• A Guide to Consultation Requests (CR)
• Finding the Right Fit - Tips for Consultation Calls
• Ending Sessions with Your Provider

• View Your Cost Estimate in The Alma Portal
• Alma Telehealth Support
• The Client Portal
• Alma Client Waiver
• Contacting Your Insurance Carrier
• What to Expect from Your Intake Paperwork

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• Request a Review of Your Insurance Eligibility or Cost Estimate
• View Your Invoice Receipt in the Client Portal
• Navigating Insurance Claim Denials
• How Billing Works at Alma
• Paying Your Invoices: Acceptable Forms of Payment
• Autopay

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• Employee Assistance Program (EAP) Benefits Through Alma
• Optum's Premium EAP, Emotional Wellbeing Solutions: Client FAQs
• What You Need for Your First EAP Visit
• Using EAP Benefits at Alma
• Continuing Care Beyond Your EAP Benefits

• Understanding Out-of-Network Insurance
• How to Pay for Therapy Without Insurance Coverage

• General Mental Health Resources
• National Crisis Resources
• Teen Resources
• Arizona Crisis Resources
• Connecticut Crisis Resources
• Delaware Crisis Resources

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• Scheduling and Rescheduling Appointments
• Messaging Your Provider in the Alma Portal
• Glossary: Alma and Insurance Terminology
• Reporting an Alma Integrity Standards Violation
• What is a Psychological Test / Evaluation (and Do I Need One)?